EYE & SHANK RECALL
In our commitment to delivering only the highest quality products, Silver Eagle Manufacturing Co. is proactively replacing a small batch of parts. This effort is to ensure that no potential issues arise in the future.
PLEASE NOTE: There have been no reported failures or incidents associated with these parts, and this action does not require you to take your fleet or dollies off the road. We’re simply taking this step to reinforce our dedication to safety and reliability.
Thank you for your attention as we continue to support your operational excellence.
Q & A
WHAT SHOULD YOU DO?
Inspect the drawbar eye for one of the following codes on the flange of the eye:
3123, 3126, 4015, 4023, 4032, 4042, 4056
If the eye has one of the seven codes but does not have a stamped letter “O” or “T” it needs to be replaced. (See Attachment A for inspection details.)
If the eye appears bent, the vehicle should be taken out of service and repaired before returning to service.
WHAT WILL SILVER EAGLE DO?
Silver Eagle desires for this the replacement of the Eye & Shank to be at no cost to you. It will ship the replacement parts at no charge to the location of your choice at its expense. It will also pay for the labor to inspect and replace the original Eye & Shank. It is estimated that process will take less than one- and one-half hours and can be performed with common Heavy Duty trailer mechanic’s tools.
To place an order for replacement parts, please fill out the electronic RECALL WARRANTY form linked below. This will forward to out warranty@silvereaglemfg.com sales team who will process your order. The kits will include the replacement parts, and installation instructions.
If parts are not immediately ready for shipment, they should be within 6 weeks of your order.
WHAT IF YOU NO LONGER HAVE THE PARTS?
Please forward this information to the party you sold the repair part or assembly to.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten (10) days.
IF YOU HAVE FURTHER QUESTIONS, contact Silver Eagle Manufacturing at (800) 547-6792 or warranty@silvereaglemfg.com and mention this Eye & Shank Recall.
RECALL WARRANTY FORM
This form will help us expedite the process of replacing parts & reimbursing labor related to NHTSA recall 24E-089.
Multiple Locations? Please submit a form per destination.
